By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. The cause of these issues have been identified and we are implementing a fix as an immediate and top priority. Tim Hortons says that between Dec. 20 and Feb. 21, up to 20,000 of its two million app users were affected by the introduction of the new app and subsequent updates. Clarke is also able to see a list of what he's bought on his app, which he says has always been correct. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. Her story, like Clarke's, is one of frustration as she tried to reach the company for help. Tim Hortons’ mobile appis under investigation. We have added additional staff to field guest inquiries and have improved our app support process which can now more effectively troubleshoot and solve issues for users."*. En cliquant sur les liens ci-dessous, vous quittez le site timhortons.com et allez être redirigé vers des sites externes qui sont détenus et exploités par des franchisés de Tim Hortons. If you have not reached this limit and are still having trouble, please try uninstalling and re-installing the app, as well as ensure you have the most up-to-date version of the app installed on your device. Download Tim Hortons and enjoy it on your iPhone, iPad, and iPod touch. Enjoy the convenience of Order & Pay, earn and spend Tims® Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone! It doesn't seem right," he said, while acknowledging he will continue to frequent the coffee shop and use cash to pay for his purchases. Starting a first job when you are 16 always seems terrifying, but over the years I have learned about the importance of working together, that through extensive effort you can make it to the Always Fresh finals, and customers sincerely appreciate our fun and pleasant demeanor. 39-year-old man facing charges in stunt involving car driven off N.S. He said beginning in December there was a slow, phased rollout of the new app that enabled Tim Hortons to identify some remaining bugs and "correct the most urgent items before continuing the process.". I was happy about that, but when I went to [check] my balance, it was zero, and I couldn't figure that out," Skulish said. "We are sorry to hear this, Kelsey. "I was surprised about that. However, the list provided by Tim Hortons doesn't match those purchases. Comments are welcome while open. "Tried to order with the @TimHortons app and it gave me an error AGAIN and wouldn’t reload my card or order online but I still have a $5.00 charge on my visa?? There is a limit of two (2) actions within a 12-hour period. "I would really like to have an explanation as to what happened and why," Clarke said. Some are also accusing the company of not initially responding to their inquiries and requests to be reimbursed after they encountered problems with the Tim Hortons app, which allows users to order and pay for their purchases with preloaded funds. With the Tim Hortons app not working, some customers have even lost money. With the Tim Hortons app not working, some customers have even lost money. In early November, she got a message that the app had been updated. wrote @CanadianDuck007. Tim Hortons has replied to many of these messages asking for details about the issues that customers are experiencing. "I know it's only $25, but that's a lot of money to me. Despite multiple attempts on various platforms, she heard nothing. However, she said after she explained her efforts to get her money back from Tim Hortons, Capital One gave her a goodwill credit for the $25. He said he got the code and logged in, but the app wasn't working and wouldn't allow him to order. She was told such complaints must be filed within 30 days. Enjoy the convenience of Order & Pay, earn and spend Tims™ Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone! Tim Hortons even provided a receipt. If you are unable to reload your TimCard ® on the TimmyMe™ app, you may have attempted too many actions in a 12 hour period. If I delete it says all information is lost. We're the people that go there regularly. She lives in Mission, B.C. She finally managed to reach someone by phone and said she was told, even though she had been given reference numbers during her previous calls, that there was no record of her conversations or online complaints. wharf, Nova Scotia considers 'bubble zone' law to restrict anti-abortion protests, The dark story of two deaf schools and allegations of abuse spanning decades, Story of Syrian refugee who started a N.S. It was still sitting in the old database," he said. *Editor's note: This story has been updated. To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Initial Tim Hortons complaints should be directed to their team directly. "Right now, I'm left not knowing where my money is and what they're going to do about it," Fredericton resident Jerry Clarke told CBC News in an interview Feb. 10. When she eventually did manage to gain access, it showed her balance as zero. The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. We reserve the right to close comments at any time. The program and my current job within the Tim Hortons family has taught me about leadership, hard work, and sociability. Home of Canada's favourite coffee. Glassdoor gives you an inside look at what it's like to work at Tim Hortons, including salaries, reviews, office photos, and more. Tim Hortons is apologizing to its app users following weeks of reported technical difficulties. For every eligible purchase you make, you earn 10 points when you scan your card or app. The email said his balance was zero. » Tim Hortons menu (not all menu items available) Lug a Mug. Tim Hortons is set to launch its mobile order-and-pay app on July 27, according to a franchise owner. We partnered with Tim Hortons—now a subsidiary brand of Restaurant Brands International Inc.— to create TimmyMe, the world’s first tap and pay closed-loop mobile wallet. He says he doesn't like them and has never purchased one. It is the convenient and easy way to pay! Tim Hortons App 2.3.4 Update 2020-10-13 In this update, we have updated the look and feel of the app, while keeping the same features you love like … How It Works. This advertisement has not loaded yet, but your article continues below. Ipad and iPod touch needed caffeine fix Challenge Tim Hortons menu ( not all menu items available ) a. If I delete it says all information is lost customers had reported issues with the Tim card is accepted in-restaurant... A number of customers shared their dissatisfaction with the Tim Hortons app not working some. I go into work, and more personal into a movie, what this N.S of as. Earn 10 points when you scan your card or app these days helps... 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